This Privacy Policy ("Policy") is issued by jilligg ("jilligg," "we," "us," or "our") and applies to all personal data collected through the jilligg online casino platform, accessible at jilligg.club and all associated mobile-optimised interfaces (collectively, the "Platform").
jilligg is committed to protecting the privacy and personal data of every registered player and Platform visitor. This Policy is written to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission ("NPC") of the Philippines. jilligg has registered its data processing activities with the NPC as required for personal information controllers handling the volume of data associated with a licensed online casino platform.
By accessing the jilligg Platform, creating an account, or using any jilligg service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the Platform.
jilligg collects personal data in several categories depending on how you interact with the Platform. We do not collect more data than is necessary for the purposes described in this Policy.
When you create a jilligg account, we collect: your Philippine mobile number, chosen username, encrypted password, region of residence (Metro Manila, Cebu, Davao, or other Philippine region), date of birth (for age verification), and any optional profile preferences you choose to provide.
As required by PAGCOR regulations and the Anti-Money Laundering Act of 2001 (AMLA), jilligg conducts Know Your Customer ("KYC") verification. This involves the collection of government-issued Philippine identification documents, which may include: PhilSys National ID, passport, driver's licence, Unified Multi-Purpose ID (UMID), PRC ID, or SSS/GSIS ID. We also collect a selfie or liveness check image to match against the submitted document.
jilligg records all deposit and withdrawal transactions associated with your account, including: the payment method used (GCash account reference, Maya account reference, bank account details for InstaPay/PesoNet), transaction amounts in Philippine Peso (PHP), transaction timestamps, and transaction status records. Full payment credentials (e.g., GCash PINs) are never transmitted to or stored by jilligg.
We record all gaming activity associated with your jilligg account: games played, bet amounts, win and loss outcomes, session durations, responsible gaming tool settings, and bonus utilisation records. This data is used for regulatory compliance, dispute resolution, and to personalise your jilligg experience.
When you access the Platform, we automatically collect: IP address, device type and model, operating system and version, mobile network operator (Globe, Smart, DITO, etc.), browser type and version, pages visited, session duration, referring URL, and error logs. This data is used for security monitoring, fraud detection, and platform performance optimisation.
If you contact jilligg's customer support team, we retain records of those communications — including live chat transcripts, email correspondence, and SMS records — for dispute resolution, training, and service improvement purposes.
jilligg collects personal data through the following channels:
Under the Data Privacy Act of 2012, jilligg processes your personal data on the following lawful bases:
| Processing Activity | Lawful Basis |
|---|---|
| Account registration and management | Performance of a contract (Terms & Conditions) with you |
| KYC identity verification | Legal obligation (PAGCOR, AMLA regulations) |
| Payment processing and fraud prevention | Performance of contract; legal obligation; legitimate interests |
| Gaming activity recording | Performance of contract; legal obligation (PAGCOR audit trail) |
| Marketing communications | Consent (you may withdraw at any time) |
| Responsible gaming monitoring | Legal obligation; legitimate interests (player protection) |
| Analytics and platform improvement | Legitimate interests of jilligg (balanced against your privacy rights) |
| Regulatory reporting | Legal obligation (PAGCOR, AMLC, NPC) |
jilligg uses the personal data we collect for the following purposes:
jilligg will not use your personal data for any purpose materially different from those listed above without obtaining your explicit consent or establishing an alternative lawful basis under the Data Privacy Act of 2012.
jilligg does not sell your personal data to any third party. We share personal data only in the limited circumstances described below:
jilligg engages authorised third-party service providers who process personal data on jilligg's behalf and under jilligg's instructions, bound by data processing agreements that require them to maintain at least equivalent data protection standards. These include: payment processors (GCash/GXI, Maya/Paymaya Philippines Inc., InstaPay operators, and Philippine banking partners), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection service providers.
jilligg will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine government authority where required to do so by law, regulation, court order, or lawful request from a competent authority.
Certain technical game data (such as Player ID and session tokens) may be transmitted to jilligg's licensed game providers (including JILI Games, PG Soft, and JDB) for the purpose of game delivery, RNG certification verification, and dispute resolution. These providers do not receive your name, payment details, or government-issued ID information.
In the event of a merger, acquisition, or sale of all or substantially all of jilligg's assets, your personal data may be transferred as part of that transaction. You will be notified via the Platform or by SMS to your registered Philippine mobile number in advance of any such transfer, and the receiving entity will be required to honour this Privacy Policy.
The jilligg Platform uses cookies and similar tracking technologies (collectively, "Cookies") to deliver and improve the Platform experience. Cookies are small data files stored on your device that allow the Platform to recognise you across sessions, maintain your login state, and understand how you interact with the Platform.
jilligg uses the following categories of Cookies:
You may manage Cookie preferences through your browser settings. Note that disabling strictly necessary or security Cookies may prevent you from accessing your jilligg account or completing transactions. jilligg does not use third-party advertising or retargeting Cookies.
jilligg retains personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable Philippine law. The following general retention guidelines apply:
Upon expiry of the applicable retention period, jilligg will securely delete, anonymise, or archive your personal data in accordance with NPC guidelines on data disposal.
jilligg implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
In the event of a personal data breach that poses a real risk to the rights and freedoms of affected data subjects, jilligg will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects as required under NPC guidelines.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilligg:
To exercise any of the above rights, please contact jilligg's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." jilligg will acknowledge your request within three (3) Philippine business days and respond substantively within fifteen (15) business days, or within thirty (30) business days for complex requests. jilligg will not charge a fee for data subject rights requests unless they are manifestly unfounded or excessive.
The jilligg Platform is strictly intended for persons aged 21 years and above. jilligg does not knowingly collect personal data from individuals under 21 years of age. This age restriction is both a PAGCOR regulatory requirement and a fundamental jilligg policy commitment.
During registration, all users are required to confirm that they are at least 21 years of age, and jilligg conducts age verification as part of its KYC process. If jilligg becomes aware that an account has been registered by a person under 21 years of age, that account will be immediately suspended, all associated personal data will be deleted in accordance with this Policy and NPC guidelines, and any account balance will be forfeited.
If you are a parent or guardian and believe that a minor has registered a jilligg account using your or their information, please contact jilligg's DPO immediately at [email protected].
The jilligg Platform may reference or facilitate access to third-party services, including Philippine payment providers such as GCash (operated by G-Xchange, Inc., a subsidiary of Globe Telecom) and Maya (operated by Paymaya Philippines Inc.). When you use these third-party payment services to transact with jilligg, your use of those services is governed by the privacy policies of the respective third-party providers.
jilligg is not responsible for the privacy practices of third-party payment providers, game providers, or any other external service. jilligg selects its third-party partners carefully and requires all personal information processors engaged by jilligg to maintain data protection standards consistent with the Data Privacy Act of 2012 and this Policy.
jilligg's primary data processing infrastructure is located within the Philippines. However, some of jilligg's third-party service providers — including cloud infrastructure providers, game studios, and KYC verification partners — may process certain categories of jilligg player data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, jilligg ensures that such transfers comply with the requirements of the Data Privacy Act of 2012, including: that the receiving jurisdiction is recognised by the NPC as providing adequate protection, or that appropriate contractual safeguards (such as standard data protection clauses) are in place between jilligg and the receiving entity to ensure an equivalent level of protection as required under Philippine law.
jilligg uses automated systems to support fraud detection, responsible gaming monitoring, and KYC risk scoring. These automated processes may result in actions such as: flagging a transaction for manual review, temporarily restricting an account pending investigation, or sending a responsible gaming prompt to a player whose betting patterns suggest possible gambling-related distress.
Where an automated decision produces a significant legal or similarly significant effect on you — such as the suspension of your account or the withholding of a withdrawal — you have the right to request human review of that decision. Please contact jilligg customer support or the DPO to request a manual review. jilligg's compliance team will review the automated decision and communicate the outcome to you within five (5) Philippine business days.
jilligg reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly alter how jilligg collects, uses, or shares your personal data — will be communicated to registered players via a Platform notification and by SMS to your registered Philippine mobile number, no less than seven (7) days before the changes take effect, except where a shorter notice period is required to comply with applicable law or a binding NPC directive.
Minor administrative updates (such as correcting a typographical error or updating contact details) may be made without prior notice. The "Effective Date" shown at the top of this Policy reflects the date of the most recent substantive revision.
Your continued use of the jilligg Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the changes, you must cease using the Platform and may request account closure in accordance with jilligg's Terms & Conditions.
jilligg has designated a Data Protection Officer ("DPO") as required under the Data Privacy Act of 2012. The DPO is responsible for overseeing jilligg's data protection programme, ensuring compliance with this Policy and applicable law, and serving as the primary contact for data subject rights requests and privacy enquiries.
Data Protection Officer — jilligg
Email: [email protected] (Subject line: "Privacy / DPO")
Response time: Acknowledgement within 3 PH business days; substantive response within 15 business days.
If you are not satisfied with jilligg's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 and can receive complaints from data subjects residing in the Philippines.
Six ways jilligg puts data protection into practice — not just on paper, but in the platform you use every day.
Every connection between your device and the jilligg Platform is encrypted with 256-bit SSL/TLS. Whether you're logging in on Globe LTE in Quezon City or Smart 5G in Cebu, your credentials and transaction data are never transmitted in plaintext.
jilligg operates in full compliance with the Philippine Data Privacy Act of 2012. Our DPO is registered with the NPC, our data processing activities are documented in a Privacy Management Program, and our breach response procedures meet NPC Circular requirements.
jilligg does not sell, rent, or barter your personal data to any third party. Your data is used exclusively to provide jilligg's services to you. This is not a marketing claim — it is a contractual commitment documented in jilligg's agreements with all third-party processors.
Your jilligg account is tied to your verified Philippine mobile number. Every new device login triggers an OTP verification to your registered number — meaning account takeover requires physical possession of your SIM, not just knowledge of your password.
Access, correction, erasure, portability, objection — your data subject rights under RA 10173 are real and exercisable at jilligg. Contact our DPO and receive a substantive response within 15 Philippine business days, no fee charged for standard requests.
jilligg collects only what is necessary. We do not harvest sensitive personal information beyond what PAGCOR and AMLA regulations require. We do not use advertising cookies or build ad-targeting profiles. Your data serves your jilligg account, nothing else.
Your data is protected. Your funds are segregated. Your privacy is a design principle, not an afterthought. Join Filipino players nationwide on the Philippines' most trusted VIP online casino. 21+ only.